Aviation Enterprise Account Executive

SPACE EXPLORATION TECHNOLOGIES CORP; Hawthorne (CA); On-site; USD 135,000 - 215,000; Full time

Job summary

SpaceX in Hawthorne, CA is seeking a Senior Enterprise Account Manager for Aviation to lead strategic enterprise aviation relationships from contract through activation and ongoing growth. You will partner with executive stakeholders, manage expectations, and drive revenue realization while coordinating across cross-functional teams to deliver exceptional customer experiences.

The role requires strong business development, program management, and account management capabilities, with a focus on

Qualifications

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 8+ years of professional business development, program management, sales or account management experience
• 7+ years of experience in a customer-facing role

Responsibilities

• Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
• Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
• Collect,communicateand champion customer feedback internally to influence and steer programmatic and technical developmentrequiredtomaintainand growyourbusiness
• Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
• Retaining and growing the value of accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Skills

Executive stakeholder relationships

Cross-functional collaboration

Contract negotiation

Customer success mindset

Education

Bachelor's degree in engineering or business

High school diploma/equivalency + 8+ years experience

Job description

SpaceX in Hawthorne, CA is seeking a Senior Enterprise Account Manager for Aviation to lead strategic enterprise aviation relationships from contract through activation and ongoing growth. You will partner with executive stakeholders, manage expectations, and drive revenue realization while coordinating across cross-functional teams to deliver exceptional customer experiences.

The role requires strong business development, program management, and account management capabilities, with a focus on