Senior Enterprise Aviation Account Lead

SpaceX; Bastrop (TX); Vor Ort; USD 140.000 - 170.000; Vollzeit

Zusammenfassung

SpaceX is seeking a Sr. Enterprise Account Manager, Aviation to own the relationships with its strategic Enterprise Aviation customers from contract signature through onboarding and long-term growth.

You will partner with executive stakeholders to align requirements and drive revenue while delivering exceptional service. This role requires strong cross-functional collaboration across engineering, legal, and operations, with travel up to 30% and potential relocation to listed areas.

Qualifikationen

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 8+ years of professional business development, program management, sales or account management experience
• 7+ years of experience in a customer-facing role

Aufgaben

• Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
• Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business
• Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
• Retaining and growing the value of accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Kenntnisse

Customer-facing experience

Account management

Sales

Strategic relationships

Ausbildung

Bachelor's degree in engineering or business

High school diploma/equivalency

Jobbeschreibung

SpaceX is seeking a Sr. Enterprise Account Manager, Aviation to own the relationships with its strategic Enterprise Aviation customers from contract signature through onboarding and long-term growth.

You will partner with executive stakeholders to align requirements and drive revenue while delivering exceptional service. This role requires strong cross-functional collaboration across engineering, legal, and operations, with travel up to 30% and potential relocation to listed areas.