Strategic Enterprise Accounts Manager - Remote

Valid8 Financial, Inc.; Woodstock (VT); Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan options

Job summary

LightCraft in Vermont is seeking an Enterprise Account Manager to own post-sale relationships for our largest enterprise clients. You will ensure white-glove service, monitor account health, and drive renewals while coordinating with sales, engineering, and billing teams.

You will manage contract records, term dates, and invoicing, and you’ll build scalable processes as the enterprise book grows. Strong communication and cross-functional collaboration are essential.

Qualifications

• Experience in B2B account management or customer success in a post-sale role.
• Ability to read contracts, track terms/dates, and coordinate with legal when needed.
• Strong organizational and administrative skills with attention to detail.
• Comfort handling billing, pricing, and cancellation conversations with enterprise clients.

Responsibilities

• Own the post-sale relationship for enterprise accounts and drive renewals.
• Lead executive introductions, onboarding, and quarterly business reviews for VIP customers.
• Maintain accurate contract records and ownership of account changes in systems.
• Coordinate with finance, network engineering, operations, and sales to resolve issues.

Skills

Account management

Customer success

Contract literacy

Organizational skills

Cross-functional teamwork

Billing conversations

Tools

CRM platforms

Billing/OSS

Job description

LightCraft in Vermont is seeking an Enterprise Account Manager to own post-sale relationships for our largest enterprise clients. You will ensure white-glove service, monitor account health, and drive renewals while coordinating with sales, engineering, and billing teams.

You will manage contract records, term dates, and invoicing, and you’ll build scalable processes as the enterprise book grows. Strong communication and cross-functional collaboration are essential.