Remote Enterprise Account Manager – VIP Client Care & Renewals

Valid8 Financial, Inc.; Woodstock (VT); Remote; USD 60,000 - 75,000; Full time

Job summary

LightCraft, a division of Mac Mountain, is seeking an Enterprise Account Manager to own post-sale relationships with our highest-value enterprise clients, delivering white-glove service, driving retention, and maintaining account health.

You will manage contract records, renewals, pricing changes, and escalations, coordinating with network engineering, operations, and billing, while building scalable processes as the enterprise book grows.

Qualifications

• Experience in B2B account management or customer success.
• Comfort with contracts and commercial documents.
• Strong organizational and administrative skills.
• A service-first mentality managing multiple enterprise relationships.
• Excellent written and verbal communication, including billing and cancellations.
• Proficient with CRM and billing/OSS; keep records clean.
• Ability to work cross-functionally with sales, marketing, finance, and operations.
• Self-directed in evolving processes; know what to standardize.

Responsibilities

• Serve as the primary post-sale contact for enterprise accounts.
• Lead onboarding meetings and ongoing business reviews for VIP accounts.
• Provide white-glove service; coordinate with departments to close loops.
• Maintain local and regional relationships with stakeholders.
• Handle escalations end-to-end with network engineering, operations, and billing.
• Audit and manage contract records; ensure terms and expirations are tracked.
• Own renewal calendar and drive renewals to signature.
• Identify upsell opportunities and document outcomes in systems.
• Scale account management processes as the portfolio grows.

Skills

Account management

Contracts & docs

Organizational skills

Communication

CRM systems

Cross-functional work

Tools

CRM platforms

Job description

LightCraft, a division of Mac Mountain, is seeking an Enterprise Account Manager to own post-sale relationships with our highest-value enterprise clients, delivering white-glove service, driving retention, and maintaining account health.

You will manage contract records, renewals, pricing changes, and escalations, coordinating with network engineering, operations, and billing, while building scalable processes as the enterprise book grows.