Strategic Enterprise Account Support Lead

Estes Forwarding Worldwide; Richmond (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Paid vacation/holidays

401(k) plan with company match

Medical, dental, and vision insurance

Short- and long-term disability plans

Life and accidental death & dismemberm

Job referral bonus

Job summary

Estes Forwarding Worldwide is seeking a Manager, Enterprise Account Support to co-manage key accounts and support the Enterprise Account Manager in delivering exceptional service. You will liaise with sales, operations, IT, and accounting to ensure strong client relationships and timely project delivery.

You will gather information from multiple levels, propose process improvements, and assist in onboarding new clients while maintaining CRM records and contributing to strategy discussions.

Qualifications

• Develop and maintain strong, long-term client relationships within the EAM assigned accounts.
• Collaborate with sales, operations, IT, accounting, and executive team to ensure open communication and high levels of service.
• Gather information from members at all levels of the organization to identify problems and solutions.
• Assist the EAM with researching and providing solutions for process and service improvements.
• Support the EAM during bidding and pricing processes with assigned accounts.
• Maintain CRM data accuracy with notes, contact information, and next steps.

Responsibilities

• Develop and maintain strong, long-term client relationships within the EAM assigned accounts.
• Work with EAM to support sales, operations, IT, accounting, and executive teams to ensure open communication and excellent customer service.
• Gather information from various organization levels to identify problems and potential solutions.
• Assist in researching and delivering solutions for process and service improvements.
• Help EAM develop and present proposals during bids and pricing discussions.
• Coordinate onboarding and integration for new client accounts as needed.

Skills

Client relationships

CRM management

Account coordination

Sales support

Data analysis

Cross-functional communication

Education

Bachelor's degree

Tools

CRM software

Job description

Estes Forwarding Worldwide is seeking a Manager, Enterprise Account Support to co-manage key accounts and support the Enterprise Account Manager in delivering exceptional service. You will liaise with sales, operations, IT, and accounting to ensure strong client relationships and timely project delivery.

You will gather information from multiple levels, propose process improvements, and assist in onboarding new clients while maintaining CRM records and contributing to strategy discussions.