Strategic Enterprise Account Manager (SaaS/PR)

Qwoted; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Qwoted in New York, NY is seeking an Enterprise Account Manager to guide our most important clients through the platform from day one. You will grow adoption, protect renewals, and expand relationships across a portfolio of enterprise accounts.

You will work closely with brand and agency clients, coordinate with cross-functional teams, and travel to NY-area clients as needed. This role blends account management, customer success, and support, with a focus on trusted partnerships.

Qualifications

• 3–6 years in account management, customer success, client services, or another B2B customer-facing role.
• Experience managing SMB, mid-market, or enterprise accounts in a SaaS or platform-based business.
• Strong relationship-building mindset with high standard of client service.
• Excellent organizational and time management skills with ability to manage multiple accounts.

Responsibilities

• Manage a portfolio of enterprise clients (mostly PR firms) serving as a trusted partner throughout the customer lifecycle.
• Build strong relationships with users by understanding their goals, challenges, and priorities, and align Qwoted’s features and services to their needs.
• Drive product adoption and engagement through proactive outreach, strategic follow-up, and ongoing account support.
• Respond to customer questions and issues in a timely, accurate, and thoughtful manner across email, chat, and phone.
• Maintain account settings, support profile completion, and ensure users are fully set up for success on the platform.
• Track account activity, user behavior, and usage patterns to identify risks, opportunities, and areas for growth.
• Partner with users to help them use specific platform features more effectively and achieve stronger outcomes.
• Handle customer concerns with professionalism, empathy, and a solution-oriented approach.
• Develop deep product knowledge so you can confidently answer questions, troubleshoot issues, and recommend best practices.
• Identify expansion, retention, and relationship-building opportunities within your book of business.

Skills

Account management

Customer success

Relationship building

Organizational skills

Cross-functional

CRM tools

Tools

HubSpot

Intercom

Job description

Qwoted in New York, NY is seeking an Enterprise Account Manager to guide our most important clients through the platform from day one. You will grow adoption, protect renewals, and expand relationships across a portfolio of enterprise accounts.

You will work closely with brand and agency clients, coordinate with cross-functional teams, and travel to NY-area clients as needed. This role blends account management, customer success, and support, with a focus on trusted partnerships.