Strategic Enterprise Account Manager – Higher Ed SaaS

Element451; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Element451 is seeking an Account Manager to own the full lifecycle of large institutional partnerships in higher education, driving retention, renewal velocity, and strategic expansions. You will coordinate with cross-functional teams to ensure successful implementation, adoption, and ongoing customer success.

The ideal candidate brings 7+ years in a customer-facing role, SaaS experience, and a proven record of managing high-value accounts, with strong analytical and relationship-building skills

Qualifications

• 7+ years in a customer-facing role
• Proven track record of managing high-value strategic accounts
• SaaS experience preferred
• Bachelor's degree required

Responsibilities

• Own the full life-cycle of assigned accounts, driving retention and expansion
• Account for renewals, Net Revenue Retention (NRR), and upsell quota
• Collaborate across sales, product, and customer success teams to ensure seamless service
• Oversee contract execution, implementation, and ongoing customer success
• Lead project plans and monitor timelines to meet KPIs (NPS, product usage)
• Build strategic account plans and provide ongoing executive-level updates

Skills

Relationship management

Account planning

Strategic consulting

Sales / upsell

Cross-functional collaboration

Data analysis

Communication

Presentation skills

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

Element451 is seeking an Account Manager to own the full lifecycle of large institutional partnerships in higher education, driving retention, renewal velocity, and strategic expansions. You will coordinate with cross-functional teams to ensure successful implementation, adoption, and ongoing customer success.

The ideal candidate brings 7+ years in a customer-facing role, SaaS experience, and a proven record of managing high-value accounts, with strong analytical and relationship-building skills