Strategic Enterprise Account Manager — Growth & Retention

Comcast; Washington (District of Columbia); On-site; USD 62,000 - 111,000; Full time

Job summary

Comcast is seeking a strategic Account Manager to lead a portfolio of mid-market customers, develop account strategies, identify incremental revenue opportunities, and drive retention across an assigned base.

You will renew contracts, maintain regular contact, and coordinate with Sales, Finance and Operations to deliver solutions including Advanced Voice, Metro Ethernet, and other Business Class products.

Qualifications

• 5–7 years of sales or account management experience in B2B or technology services.
• Bachelor's degree preferred.
• Strong communication and negotiation skills with ability to engage C-level clients.

Responsibilities

• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
• Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
• Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.

Skills

Account Management

Sales

Prospecting

Customer Service

Education

Bachelor's Degree

Job description

Comcast is seeking a strategic Account Manager to lead a portfolio of mid-market customers, develop account strategies, identify incremental revenue opportunities, and drive retention across an assigned base.

You will renew contracts, maintain regular contact, and coordinate with Sales, Finance and Operations to deliver solutions including Advanced Voice, Metro Ethernet, and other Business Class products.