Strategic Enterprise Account Manager

Comcast; West Palm Beach (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Comcast is seeking a strategic account manager to oversee a portfolio of mid-market customers and drive revenue growth. You will develop account strategies, identify incremental opportunities and maintain strong customer relationships to ensure satisfaction and retention.

The role involves renewing contracts, coordinating with Sales, Finance and Operations, and presenting Comcast Business Class solutions to diverse stakeholders.

Qualifications

• Bachelor's degree or equivalent experience in sales or business development.
• Strong account management and relationship-building skills.
• Experience in selling to mid-market or enterprise customers.

Responsibilities

• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
• Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
• Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
• Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills

Account Management

Relationship Management

Business

Sales

Direct Selling

Education

Bachelor's Degree

Job description

Comcast is seeking a strategic account manager to oversee a portfolio of mid-market customers and drive revenue growth. You will develop account strategies, identify incremental opportunities and maintain strong customer relationships to ensure satisfaction and retention.

The role involves renewing contracts, coordinating with Sales, Finance and Operations, and presenting Comcast Business Class solutions to diverse stakeholders.