Strategic Enterprise Account Manager

Comcast (CC) of Willow Grove; Fairland (MD); On-site; USD 62,000 - 111,000; Full time

Job summary

Comcast Business Services seeks an experienced Account Manager to lead strategic account management for a portfolio of mid-market customers. You will develop account strategies, identify incremental revenue opportunities and drive renewal of embedded services.

You will maintain strong relationships, coordinate with Sales, Finance and Operations, and present solutions across Advanced Voice and Metro Ethernet. Travel and extended hours may be required.

Qualifications

• Bachelor's degree preferred; relevant coursework or experience considered.
• Strong account management and customer service skills.
• Experience with sales compensation plans is a plus.
• Ability to manage multiple accounts and meet quotas.
• Excellent communication and negotiation skills.

Responsibilities

• Meet or exceed monthly sales quota by closing incremental sales opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact to ensure alignment of Comcast Business Services with assigned accounts.
• Deliver solutions related to Advanced Voice, Metro Ethernet or other Business Class products.
• Maintain customer satisfaction and serve as primary escalation point for issues.
• Manage sales to local and regional Enterprise and mid-market accounts.
• Collaborate with Sales, Finance and Operations to develop account plans.
• Position Comcast Business Class services across multiple organizational levels including C-level.
• Manage revenue, sales opportunities, quotas, funnels and forecasts per goals.
• Exercise independent judgment in matters of significance.
• Maintain attendance and flexible scheduling as required.

Skills

Account Management

Customer Service

Prospecting

Sales

Education

Bachelor's Degree

Job description

Comcast Business Services seeks an experienced Account Manager to lead strategic account management for a portfolio of mid-market customers. You will develop account strategies, identify incremental revenue opportunities and drive renewal of embedded services.

You will maintain strong relationships, coordinate with Sales, Finance and Operations, and present solutions across Advanced Voice and Metro Ethernet. Travel and extended hours may be required.