Enterprise Growth & Retention Account Manager - Hybrid/Remote

Rippling (Netherlands); San Francisco (CA); Híbrido; USD 210.000 - 220.000; Jornada completa

Descripción de la vacante

Rippling is seeking a self‑driven Account Manager to own relationships with its customers in a hybrid‑remote US-based role. You will drive adoption, retention, and revenue growth across Rippling’s HR services and back‑office products, coordinating with product and technical teams to deliver client success.

You will manage multi‑stakeholder relationships, run a structured sales process, and target quarterly cross‑sales, upgrades, and renewals, while maintaining a focus on long‑term partnerships.

Formación

• 4+ years of SaaS experience in account management, sales, or quota‑carrying customer success.

Responsabilidades

• Own primary relationship with customers and guide them in optimizing Rippling’s HR products.
• Navigate complex customer issues and lead initiatives for adoption, retention, and revenue growth.
• Build and manage a pipeline of cross-sales, upgrades, and renewals to quarterly targets.
• Collaborate with Technical Account Manager and cross‑functional teams to ensure long‑term success.

Conocimientos

SaaS experience

Account management

Quota carrying

Sales process

Relationship building

Descripción del empleo

Rippling is seeking a self‑driven Account Manager to own relationships with its customers in a hybrid‑remote US-based role. You will drive adoption, retention, and revenue growth across Rippling’s HR services and back‑office products, coordinating with product and technical teams to deliver client success.

You will manage multi‑stakeholder relationships, run a structured sales process, and target quarterly cross‑sales, upgrades, and renewals, while maintaining a focus on long‑term partnerships.