Strategic Enterprise Account Manager, AI Voice

Phonely; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

On-site meals

Quarterly offsites

Equity in company

Job summary

A leading voice AI technology firm in San Francisco is looking for an Enterprise Account Manager to manage large customer accounts and ensure maximum value from their services. The ideal candidate will have over 4 years in account management, ideally in SaaS or telecom, and strong communication skills. This role involves building client relationships, running business reviews, and collaborating with internal teams to address customer needs. Competitive benefits include on-site meals and equity in a rapidly growing company.

Qualifications

• 4+ years in enterprise account management, customer success, or strategic accounts.
• Experience managing accounts with $100K+ ARR.
• Proven track record of retaining and expanding enterprise accounts.

Responsibilities

• Own a portfolio of enterprise accounts and ensure retention and expansion.
• Build executive-level relationships with key stakeholders.
• Run quarterly business reviews with performance data.

Skills

Executive communication skills

Account management

Project management

Technical product knowledge

Customer satisfaction

Tools

Five9

Genesys

NICE

Talkdesk

Twilio

Job description

A leading voice AI technology firm in San Francisco is looking for an Enterprise Account Manager to manage large customer accounts and ensure maximum value from their services. The ideal candidate will have over 4 years in account management, ideally in SaaS or telecom, and strong communication skills. This role involves building client relationships, running business reviews, and collaborating with internal teams to address customer needs. Competitive benefits include on-site meals and equity in a rapidly growing company.