Technical Account Manager, AI Voice & Customer Outcomes

Bland; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Meaningful equity

Great office location

Benefits package

Job summary

A cutting-edge AI startup in San Francisco seeks a Technical Account Manager to drive customer success and post-sales outcomes. You'll own the journey for clients, ensuring they achieve measurable results and satisfaction. This role requires strong technical skills, 5+ years in customer-facing positions, and the ability to communicate complex concepts clearly. The position offers a competitive salary range of $120k – $180k, along with equity and benefits, in a vibrant office location with great amenities.

Qualifications

• Degree or hands-on experience enabling deep understanding of customer architectures.
• 5+ years in roles ensuring enterprise customer success and outcomes.
• Comfortable with REST/JSON, SQL, and system integrations.

Responsibilities

• Own the post-sales journey end-to-end for customer outcomes.
• Partner with engineers to troubleshoot and resolve issues.
• Educate customers on best practices and optimization strategies.

Skills

Technical Foundation (CS/Engineering or Equivalent Experience)

5+ Years in Technical Customer‑Facing Roles

API & Integration Fluency

Escalation & Incident Management

Strong Communication Skills

High EQ & Customer Advocacy

Cross‑Functional Collaboration

Thrives in Fast‑Paced Environments

Job description

A cutting-edge AI startup in San Francisco seeks a Technical Account Manager to drive customer success and post-sales outcomes. You'll own the journey for clients, ensuring they achieve measurable results and satisfaction. This role requires strong technical skills, 5+ years in customer-facing positions, and the ability to communicate complex concepts clearly. The position offers a competitive salary range of $120k – $180k, along with equity and benefits, in a vibrant office location with great amenities.