Strategic Enterprise Account Manager - AI Security (Remote)

AMT Trend Micro Incorporated (USA); United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Parental leave

Mental health program

401(k) match

Pet Insurance

Collaborative culture

Job summary

Trend Micro’s TrendAI unit seeks an Enterprise Account Manager to lead strategic, value-based engagements with existing customers. You will drive renewal and expansion by aligning security platform capabilities with customer goals, working with Customer Success, Solution Engineers, and Architects to secure long-term relationships.

The role focuses on advising senior stakeholders, expanding platform adoption, and delivering measurable security outcomes through cross-functional collaboration.

Qualifications

• Relates to customers, stakeholders, and executives to drive outcomes.
• Excellent communication, negotiation, and strategic thinking.
• Proven ability to grow existing customer relationships through value and outcomes.
• Experience with enterprise or strategic customers in security/AI domains.
• Understanding of cybersecurity, cloud, or AI-driven security solutions.
• Knowledge of SaaS-based revenue models and customer lifecycle processes.

Responsibilities

• Serve as the primary business contact for customers in your assigned portfolio.
• Build relationships with key decision-makers and stakeholders.
• Lead strategic and executive discussions aligning platform capabilities to customer goals.
• Develop multi-year account plans emphasizing value delivery and trust.
• Identify expansion opportunities and collaborate with success and solution teams.
• Support renewal readiness with clear value realization across the lifecycle.
• Guide modernization and platform consolidation discussions as requirements evolve.

Skills

Relationship building

Executive communication

Grow existing accounts

Enterprise customer experience

Security/AI security knowledge

Negotiation & strategy

SaaS revenue models

Job description

Trend Micro’s TrendAI unit seeks an Enterprise Account Manager to lead strategic, value-based engagements with existing customers. You will drive renewal and expansion by aligning security platform capabilities with customer goals, working with Customer Success, Solution Engineers, and Architects to secure long-term relationships.

The role focuses on advising senior stakeholders, expanding platform adoption, and delivering measurable security outcomes through cross-functional collaboration.