Remote Strategic Enterprise AI Security Account Manager

TrendAI; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Parental leave

Mental Health Program

401(k) with match

Pet Insurance

Collaborative culture

Job summary

TrendAI, the enterprise AI security unit of Trend Micro, is seeking an Enterprise Account Manager to lead strategic relationships with existing customers and drive platform adoption through measurable value.

You will collaborate with Customer Success, Solution Engineers, and Architects to align security outcomes with customer goals, identify expansion opportunities, and ensure renewal success.

Qualifications

• Relationship-driven and trusted by both technical and executive stakeholders.
• Skilled at uncovering customer needs and aligning them to platform value.
• Comfortable leading executive-level conversations about security strategy and business outcomes.
• Highly organized and proactive, with strong account planning and prioritization abilities.
• Collaborative by nature and effective within a multi-role account team model.

Responsibilities

• Serve as the primary business contact for customers in your assigned portfolio.
• Build strong relationships with key decision-makers, influencers, and stakeholders.
• Lead regular strategic and executive conversations that connect platform capabilities to customer goals.
• Develop multi-year relationships and outcome plans that strengthen customer value and trust.
• Identify opportunities for customers to adopt additional platform capabilities that align to their needs and enhance outcomes.
• Partner with Platform Success Specialists to understand adoption trends and outcome gaps that represent potential expansion areas.
• Support renewal readiness by ensuring clear value realization is demonstrated throughout the customer lifecycle.
• Guide customers through modernization and platform consolidation conversations based on their changing requirements.
• Build and maintain account plans that map goals, stakeholders, competitive risks, and future opportunity areas.
• Track customer health indicators, value realization milestones, and outcome maturity progression.
• Maintain accurate renewal and expansion forecasts rooted in adoption, usage patterns, and customer business priorities.
• Partner with Platform Success Specialists on adoption, lifecycle planning, and outcome acceleration.
• Work with Solutions Engineers to explore new value pathways and help customers evaluate additional use cases.
• Collaborate with Solutions Architects for strategic, complex, or cross-domain opportunities.
• Engage with Product, Services, and Threat Research teams to bring the full value of the platform to customers.
• Act as the customer’s advocate internally, ensuring that customer outcomes inform our roadmap and cross-functional priorities.
• Facilitate business reviews, roadmap discussions, and strategic planning sessions.
• Document customer goals, risks, and success criteria throughout the lifecycle.
• Ensure customers feel supported, informed, and confident in their platform investment.

Skills

Relationship management

Executive conversations

Security strategy

Account planning

Cross-functional collaboration

Job description

TrendAI, the enterprise AI security unit of Trend Micro, is seeking an Enterprise Account Manager to lead strategic relationships with existing customers and drive platform adoption through measurable value.

You will collaborate with Customer Success, Solution Engineers, and Architects to align security outcomes with customer goals, identify expansion opportunities, and ensure renewal success.