Strategic Account Manager - Enterprise CS (Remote)

Reserv; Atlanta (GA); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Generous PTO

Family leave policy

Work from anywhere

Apple laptop + large monitor

Job summary

Reserv is seeking an Account Manager to serve as strategic partner and relationship owner for a portfolio of key customers in the claims-focused insurtech space. You will work cross-functionally to deliver optimal outcomes, maximize satisfaction, and shape long-term success across accounts.

You’ll act as the quarterback of the customer relationship, proactively identifying opportunities, solving issues, and driving measurable results through the lifecycle of each account.

Qualifications

• 6+ years of experience in Customer Success, Account Management, or related roles.
• Passionate about building strong customer partnerships and delivering measurable value.
• Experience conducting executive-level business reviews with enterprise customers.
• Thrives in cross-functional environments and can influence without authority.
• Excellent organizational and project management skills; owns multiple customers.
• Curiosity and creativity in problem solving; eager to build a best-in-class CS function.
• Understanding of the P&C Insurance industry and claims value chain is a plus.

Responsibilities

• Develop and nurture deep, trust-based relationships with key stakeholders across accounts.
• Act as a strategic advisor, understanding customers’ goals, challenges, and success criteria.
• Conduct Monthly and Quarterly Strategic Business Reviews to review performance and insights.
• Drive renewals and upsells in partnership with Sales.
• Own overall account success; manage escalations and ongoing initiatives.
• Collaborate with Claims, Onboarding, Escalation, Product, and Sales for aligned delivery.
• Surface friction points and advocate for product/process improvements.
• Support seamless handoffs from Onboarding to post-go-live engagement.

Skills

Account Management

Customer Success

Enterprise Relationships

Cross-functional Leadership

Strategic Reviews

Relationship Building

Job description

Reserv is seeking an Account Manager to serve as strategic partner and relationship owner for a portfolio of key customers in the claims-focused insurtech space. You will work cross-functionally to deliver optimal outcomes, maximize satisfaction, and shape long-term success across accounts.

You’ll act as the quarterback of the customer relationship, proactively identifying opportunities, solving issues, and driving measurable results through the lifecycle of each account.