Enterprise Account Growth Manager — Remote

Valsoft Corporation; Boston (MA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

401k with company match

Medical, dental, and vision package (≥

Paid parental leave

Company sponsored life insurance

Job summary

Dispatch is seeking an Account Manager to manage a portfolio of enterprise accounts, owning renewal, retention, and expansion opportunities across the service provider networks. You will act as a trusted consultant, advising on how the customer’s service operations can improve, while identifying where Dispatch products fit to drive growth.

You will build plans, manage executive relationships, and lead cross-functional teams to deliver measurable value and ROI, ultimately expanding Dispatch’s

Qualifications

• 5+ years in Customer Success or Account Management at a SaaS/high-tech company serving enterprise accounts.
• Consulting or Professional Services experience strongly preferred, ability diagnosing a customer’s business.
• Experience managing multiple $250K+ ARR accounts with renewal/retention ownership.
• Proven record of high gross and net retention, including saving at-risk accounts.
• Track record growing accounts via upsell/cross-sell and expansion targets.
• Experience owning full sales cycle with existing customers, from business case to close.
• Business acumen to discuss money, ROI, and ops implications credibly.
• Comfort presenting to Fortune 1000 executives and stakeholders.
• Strong technical savvy and working knowledge of how software gets built.
• Self-starter who drives accounts proactively in a fast-paced, results-driven environment.
• Field service/home services/insurance/service-network experience is a plus.

Responsibilities

• Own gross and net retention for a portfolio of enterprise accounts and drive on-time renewals.
• Monitor account health via adoption, usage, program performance, and stakeholder sentiment; intervene early when risk signals appear.
• Build and execute account plans aligning Dispatch programs with customer goals for long-term renewal.
• Serve as escalation point and rally internal teams to resolve critical issues.

Skills

Customer Success

Account Management

SaaS

Enterprise accounts

Consulting/Professional Services

Retention/Renewals

Upsell/Cross-sell

Executive presence

SQL knowledge

Sales cycle ownership

Field service knowledge

Tools

Salesforce

Pendo

SQL

Microsoft Office

Job description

Dispatch is seeking an Account Manager to manage a portfolio of enterprise accounts, owning renewal, retention, and expansion opportunities across the service provider networks. You will act as a trusted consultant, advising on how the customer’s service operations can improve, while identifying where Dispatch products fit to drive growth.

You will build plans, manage executive relationships, and lead cross-functional teams to deliver measurable value and ROI, ultimately expanding Dispatch’s