Strategic Enterprise Account Leader

Flowspace; Costa Mesa (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Flowspace is seeking a Strategic Account Manager to own relationships with Enterprise Accounts, driving retention and adoption of Flowspace solutions. You will build deep partnerships with merchant stakeholders and deliver outstanding service that turns customers into advocates.

You’ll lead front-line communications, coordinate with Operations, Product, Engineering and Support, prepare quarterly business reviews, identify upsell opportunities, and guide onboarding and adoption across teams.

Qualifications

• 5+ years of experience in enterprise account management.
• Industry experience in logistics, warehousing, or ecommerce.
• Strong written and verbal communication skills.
• Ability to coordinate across multiple teams in a fast-paced environment.

Responsibilities

• Act as the front-facing lead, managing all merchant communications professionally and proactively.
• Coordinate with Operations, Product, Engineering, and Support to resolve issues quickly and strategically.
• Develop QBR decks and identify upsell opportunities with internal leadership.

Skills

Communication

Cross-functional teamwork

Account management

Education

Bachelor's degree or higher

Masters/Graduate degree

Tools

Salesforce

GSuite

WMS

Job description

Flowspace is seeking a Strategic Account Manager to own relationships with Enterprise Accounts, driving retention and adoption of Flowspace solutions. You will build deep partnerships with merchant stakeholders and deliver outstanding service that turns customers into advocates.

You’ll lead front-line communications, coordinate with Operations, Product, Engineering and Support, prepare quarterly business reviews, identify upsell opportunities, and guide onboarding and adoption across teams.