Strategic Employee Benefits Account Manager

The Standard

Massachusetts

On-site

USD 76,000 - 130,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan with company matching

Annual incentive bonus plan

Generous PTO and holidays

Parental leave and adoption assistance

Volunteer hours and matching donations

Job summary

The Standard is seeking a seasoned account management professional to serve as the primary contact for key policyholders and producers in the Employee Benefits Sales and Service office. You will foster ongoing relationships through site visits, negotiations, and proactive communication, guiding renewal strategies and plan improvements for large accounts.

Based in Massachusetts or surrounding states, you will collaborate with sales and underwriting to optimize profitability and retention, while

Qualifications

5+ years of group insurance account management experience in a 2,500+ lives space.
Life and Disability insurance license for all states within the office’s assigned territory.
Personal automobile available for business use with adequate insurance and safe driving record.
Ability to travel within territory for face-to-face client and broker meetings when requested.

Responsibilities

Develop and manage effective primary relationships with key policyholders and producers through frequent on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations.
Work with clients to understand their concerns and needs and act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies.
Prior to each renewal, organize a face-to-face visit with key identified clients to present an analysis of claims experience and/or review the adequacy of the contract to recommend coverage or contractual changes to appropriately affect their experience and/or rates. When changes are requested, manage the amendment process for assigned accounts.
In partnership with the assigned sales rep and underwriter, monitor renewal activity and prepare to present renewals with a customized strategy to retain the account. In preparation, gather underwriting data, review claims experience, review the recommended renewal action and prepare a summary justifying the renewal and recommending changes if appropriate.
Incorporate information gathered from the pre-renewal visit with the policyholder or broker. Negotiate rates, contract provisions and administrative issues with Regional or National Accounts.
Identify and promote the sale of additional lines of coverage or plan improvements on assigned block of business whenever possible.
Request and review inforce proposal requests, providing all appropriate information to Regional or National Accounts, and present or assist in the presentation of the proposal to the broker and/or policyholder.
Be actively involved with the sales rep and/or National Accounts Consultant in the acquisition, submission and implementation of National Accounts cases and Regional Accounts cases over 500 lives.
Lead and coordinate the submission, set up and installation of assigned new groups with the policyholder, producer and home office. Provide similar support to new administrators at assigned in-force accounts.
Facilitate the enrollment process, which may involve preparation of enrollment materials, conducting enrollment meetings or being present at benefit fairs.