Strategic EdTech Success Consultant

Cengage Group; Jackson (MS); Remote; USD 67,000 - 88,000; Full time

Job summary

Cengage Group seeks a Customer Success Consultant to serve as a strategic partner for customers in the United States, focusing on driving adoption and long-term value. The role emphasizes renewals, success planning, and data-driven guidance.

Ideal candidates have strong communication, analytical skills, and the ability to translate complex concepts into business outcomes. Travel of 20–30% is required.

Qualifications

• Bachelor’s degree preferred.
• 5+ years experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Willingness to travel 20–30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during resolution of high-severity issues.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning systems

Excellent communication

Analytical skills

Explain tech concepts

Multi-tasking

Education

Bachelor's degree preferred

Job description

Cengage Group seeks a Customer Success Consultant to serve as a strategic partner for customers in the United States, focusing on driving adoption and long-term value. The role emphasizes renewals, success planning, and data-driven guidance.

Ideal candidates have strong communication, analytical skills, and the ability to translate complex concepts into business outcomes. Travel of 20–30% is required.