EdTech Customer Success Strategist

Cengage Group; Portland (OR); Remote; USD 67,000 - 88,000; Full time

Job summary

Cengage, a global edtech company, seeks a Customer Success Consultant to partner with customers across the United States and drive adoption of our learning platforms. You will build strategic success plans, train users, and ensure renewals while delivering measurable value.

The role targets experienced professionals with 5+ years in Sales or Customer Success, experience in Educational Technology, and travel up to 20–30% to meet client needs across geographies. Remote work options are available.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).

Responsibilities

• Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives and data.
• Advocate for customers during the resolution of high-severity issues.
• Conduct regular health checks to assess value realization and growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning new systems

Communication skills

Analytical skills

Explain technical concepts

Multi-tasking

Education

Bachelor’s degree preferred

Tools

LMS

MindTap

Job description

Cengage, a global edtech company, seeks a Customer Success Consultant to partner with customers across the United States and drive adoption of our learning platforms. You will build strategic success plans, train users, and ensure renewals while delivering measurable value.

The role targets experienced professionals with 5+ years in Sales or Customer Success, experience in Educational Technology, and travel up to 20–30% to meet client needs across geographies. Remote work options are available.