EdTech Customer Success Strategist

Cengage Group; Albuquerque (NM); Remote; USD 67,000 - 88,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to partner with customers across the United States, guiding adoption of Cengage technology and driving long-term value. The role focuses on relationship management, renewal of accounts, and strategic success planning with travel expected.

The ideal candidate will have 5+ years in Sales or Customer Success, familiarity with Higher Education and learning management systems, and the ability to translate data into actionable insights for

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Travel 20-30% by air and car may be required.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during resolution of high-severity issues with timely outcomes.
• Conduct regular health checks to assess value realization and identify growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Excellent communication

Analytical insights

Explain technical concepts

Multitask with customer needs

Education

Bachelor’s degree preferred

Tools

LMS familiarity

Job description

Cengage Group is seeking a Customer Success Consultant to partner with customers across the United States, guiding adoption of Cengage technology and driving long-term value. The role focuses on relationship management, renewal of accounts, and strategic success planning with travel expected.

The ideal candidate will have 5+ years in Sales or Customer Success, familiarity with Higher Education and learning management systems, and the ability to translate data into actionable insights for