EdTech Success Consultant

Cengage Group; Hartford (CT); On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to partner with customers across the United States, driving adoption of our education technology and ensuring long-term value. The role emphasizes strategic planning, proactive guidance, and renewal-focused activities to meet revenue targets.

Ideal candidates will have 5+ years in sales or customer success, familiarity with higher education and LMS ecosystems, and the ability to travel 20-30%.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including LMS.
• Travel between 20-30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during resolution of high-severity issues.
• Conduct regular health checks to assess value realization and opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Customer success

Relationship management

Sales

Data analysis

Communication

Prioritization

Education

Bachelor’s degree preferred

Tools

LMS

Job description

Cengage Group is seeking a Customer Success Consultant to partner with customers across the United States, driving adoption of our education technology and ensuring long-term value. The role emphasizes strategic planning, proactive guidance, and renewal-focused activities to meet revenue targets.

Ideal candidates will have 5+ years in sales or customer success, familiarity with higher education and LMS ecosystems, and the ability to travel 20-30%.