Strategic Customer Success Partner for Growth & Renewals

Cengage; Nashville (TN); On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage is seeking a Customer Success Consultant to serve as a strategic partner for customers in Tennessee. You will help customers realize value from our education technology, drive adoption, and renewals, and contribute to long-term growth.

The role emphasizes strong communication, data-driven insights, and the ability to travel 20–30%. We are open to hiring anywhere in the United States, with a focus on regions where we have market presence.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Requirement to travel between 20-30% by both air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Education

Bachelor’s degree

Tools

LMS

Job description

Cengage is seeking a Customer Success Consultant to serve as a strategic partner for customers in Tennessee. You will help customers realize value from our education technology, drive adoption, and renewals, and contribute to long-term growth.

The role emphasizes strong communication, data-driven insights, and the ability to travel 20–30%. We are open to hiring anywhere in the United States, with a focus on regions where we have market presence.