Strategic Ecommerce Account Manager

Ace Hardware; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Generous 401(k) with match

Comprehensive health coverage

Paid time off: Vacation and Holidays

Employee discounts on Ace merchandise

Tuition assistance program

Job summary

Ace Hardware is seeking an E-Commerce Account Manager to drive profitable growth with key ecommerce accounts. You will develop customer strategies, manage executive relationships, and coordinate with merchandising, inventory, finance, logistics, and IT to meet Emery Jensen objectives.

Responsibilities include delivering annual sales targets, guiding account setup, and maintaining responsive communication across teams.

Qualifications

• BA/BS degree or equivalent in related field.
• Minimum 3 years of successful account management experience.
• Proficiency in Salesforce for managing customer interactions.
• Ability to communicate, present, and influence credibly at all levels of an organization.
• Strong leadership with a proven track record of leading and influencing employees that do not directly report to them.

Responsibilities

• Deliver annual sales and profit objectives.
• Assess readiness and guide customers through account setup with step-by-step instructions.
• Be aware of and adapt quickly to changes in customer strategy in the fast-evolving ecommerce marketplace.
• Develop and manage relationships with all key customer contacts.
• Coordinate with internal groups such as Inventory, Merchandising, Operations, Logistics, Finance, Business Development, IT, B2B and Customer Service.
• Respond to customer inquiries, opportunities, or demands within 24 hours.
• Represent EJD in accordance with our objectives and initiatives.
• Assist Business Development with lead qualifying, presenting proposals and onboarding.
• Partner with Ecommerce Director to understand needs and develop solutions for wholesalers and their retail customers.
• Track, forecast, and plan sales results and communicate trends.

Skills

Account management

Communication

Leadership

Strategic thinking

Self-starter

Analytical thinking

Negotiation

Time management

Attention to detail

Multitasking

Education

BA/BS degree or equivalent

Tools

Salesforce

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Ace Hardware is seeking an E-Commerce Account Manager to drive profitable growth with key ecommerce accounts. You will develop customer strategies, manage executive relationships, and coordinate with merchandising, inventory, finance, logistics, and IT to meet Emery Jensen objectives.

Responsibilities include delivering annual sales targets, guiding account setup, and maintaining responsive communication across teams.