Strategic E‑Commerce Operations Leader

The Kroger Co.; Kendallville (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

The Kroger Co. is seeking an experienced manager to oversee the day-to-day operations of the store's e-Commerce department in Kendallville, IN.

You will staff the department, develop associates, and drive toward sales, budgets and customer satisfaction goals while upholding Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety. You will lead scheduling, product flow, training, and compliance with food safety standards, while coordinating with store leadership to

Qualifications

• High School Diploma or GED required.
• Proven supervisory experience.
• Experience in the selection and hiring process.
• Strong organization skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times per day.
• Stand for extended periods and/or walk constantly.
• Proficient in Microsoft Office.
• Excellent oral and written communication skills.
• Strong leadership skills.

Responsibilities

• Oversee day-to-day operations of the store's e-Commerce department to meet sales objectives, goals and budgets.
• Staff the department and develop associates to achieve results.
• Ensure customer expectations for ease of shopping, variety, freshness and cleanliness.
• Hire, interview and staff the online shopping department.
• Plan product flow and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify when goals are met.
• Ensure compliance with local, state, and federal laws and food safety procedures.
• Train associates on roles of order selector and customer attendant.
• Lead the team in planning and executing e-Commerce initiatives.
• Meet or exceed weekly/period/annual sales, wage budgets, and customer satisfaction targets.
• Analyze competitive landscape and respond accordingly.
• Ensure timely and accurate order filling and substitutions when needed.
• Follow processes for order collection, checkout and delivery.
• Report inventory issues to department heads promptly.
• Troubleshoot equipment for the e-Commerce department.
• Provide feedback to store management and e-Commerce leadership on plans and programs.

Job description

The Kroger Co. is seeking an experienced manager to oversee the day-to-day operations of the store's e-Commerce department in Kendallville, IN.

You will staff the department, develop associates, and drive toward sales, budgets and customer satisfaction goals while upholding Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety. You will lead scheduling, product flow, training, and compliance with food safety standards, while coordinating with store leadership to