E-Commerce Operations Supervisor

The Kroger Co.; Troy (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

The Kroger Co. is seeking a strategic leader to manage the store's e‑Commerce department, driving day‑to‑day operations, staffing, and associate development to meet sales goals and budgets.

You will exemplify Kroger values—respect, honesty, integrity, diversity, inclusion, and safety—while ensuring curbside/online order excellence. The role involves supervising the e‑commerce team, coordinating with store leadership, and maintaining high standards for customer experience, order accuracy, and

Qualifications

• Must have a high school diploma or GED.
• Experience supervising staff in a retail or e-commerce setting is required.
• Experience with the hiring/selection process is preferred.
• Strong organizational and leadership abilities are essential.

Responsibilities

• Staff the e-Commerce department and develop associates to meet goals.
• Ensure the department meets sales objectives, budgets, and customer satisfaction targets.
• Lead hiring, training, and performance reviews for team members.
• Monitor compliance with local/state/federal laws and company policies.
• Manage substitutions, order accuracy, and timely fulfillment for online orders.
• Oversee inventory control and protect departmental expenses.

Skills

Supervisory experience

Organization skills

Communication skills

Leadership

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office

POS knowledge

Job description

The Kroger Co. is seeking a strategic leader to manage the store's e‑Commerce department, driving day‑to‑day operations, staffing, and associate development to meet sales goals and budgets.

You will exemplify Kroger values—respect, honesty, integrity, diversity, inclusion, and safety—while ensuring curbside/online order excellence. The role involves supervising the e‑commerce team, coordinating with store leadership, and maintaining high standards for customer experience, order accuracy, and