E-commerce Department Lead & Operations Coach

The Kroger Co.; Zionsville (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

The Kroger Co. is seeking a Store e-Commerce Supervisor in Indiana to support the day-to-day operation of the store's e-Commerce department.

You will assist the Store e-Commerce manager, supervise staff, and ensure safe, compliant operations while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include coordinating order intake, labeling, and distribution, training team members, and implementing process improvements in a fast-paced

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members adhere to laws, food safety procedures and guidelines.
• Perform responsibilities of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organize staging areas and equipment.
• Report discrepancies to pricing, item location, and temperatures.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed by teams.
• Provide feedback on daily and annual performance.

Skills

Supervisory experience

Shelf tag reading

Basic computer skills

Excellent communication

Basic math

Self-directed

Job description

The Kroger Co. is seeking a Store e-Commerce Supervisor in Indiana to support the day-to-day operation of the store's e-Commerce department.

You will assist the Store e-Commerce manager, supervise staff, and ensure safe, compliant operations while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include coordinating order intake, labeling, and distribution, training team members, and implementing process improvements in a fast-paced