Strategic Director of Multi-Unit Operations

Workstream; Keller (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

NOW Hospitality Co. is seeking a Director of Operations to lead and develop General Managers across multiple restaurant locations. This hands-on, field-based role requires coaching, financial oversight, and ensuring execution of company standards.

You will translate goals into operating priorities and maintain leadership presence across all restaurants. The ideal candidate has 5+ years of progressive restaurant leadership, multi-unit experience, and a proven track record in budgeting, cost

Qualifications

• Five or more years of progressive restaurant leadership experience.
• Multi-unit restaurant leadership experience strongly preferred.
• Strong understanding of restaurant financial statements, budgeting, labor management, cost controls, inventory, and profitability.
• Proven ability to establish standards and hold leaders accountable.
• Experience improving operational consistency across multiple locations.
• Availability to work evenings, weekends, holidays, travel between locations.

Responsibilities

• Oversee the operational performance of all NOW Hospitality restaurant locations.
• Directly lead, coach, develop, and hold General Managers accountable.
• Review each restaurant’s financial performance, staffing, guest experience, operational challenges, and upcoming priorities.
• Establish written performance expectations and follow up on missed commitments.
• Develop management capability through coaching, training, feedback, and documented development plans.
• Ensure every restaurant has appropriate management coverage and a clear leadership structure.

Skills

Leadership

Multi-unit leadership

Cost controls

Budgeting

Communication

Operational oversight

Job description

NOW Hospitality Co. is seeking a Director of Operations to lead and develop General Managers across multiple restaurant locations. This hands-on, field-based role requires coaching, financial oversight, and ensuring execution of company standards.

You will translate goals into operating priorities and maintain leadership presence across all restaurants. The ideal candidate has 5+ years of progressive restaurant leadership, multi-unit experience, and a proven track record in budgeting, cost