Director of Operations - Full Service

Leap Brands; Cleveland (OH); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Bonus opportunity

Comprehensive benefits package

Job summary

Leap Brands is seeking an experienced Director of Operations in Cleveland, Ohio. This position will oversee a portfolio of high-volume restaurant locations, focusing on operational execution, talent development, and guest experience.

The ideal candidate will have at least 5 years of multi-unit leadership experience in restaurant operations and be adept in driving sales and financial performance while managing a strong culture within their teams. Competitive salary and comprehensive benefits are offered.

Qualifications

• Minimum 5+ years of experience in multi-unit leadership within casual or fine dining.
• Current oversight of at least 7 restaurant locations.
• Strong financial acumen managing labor, food cost, and P&L.

Responsibilities

• Oversee operations for 8-10 restaurant locations.
• Drive sales growth and overall operational performance.
• Coach General Managers and operational teams.

Skills

Multi-unit leadership experience

Operational consistency

People leadership

Financial acumen

Guest satisfaction focus

Job description

A multi-unit restaurant organization is seeking an experienced Director of Operations to oversee a portfolio of high-volume restaurant locations. This leader will be responsible for driving operational execution, financial performance, talent development, and overall guest experience across a multi-unit territory.

The ideal candidate is currently leading multiple high-volume locations and brings a strong track record of operational consistency, people leadership, and long-term tenure within the hospitality industry.

Key Responsibilities

• Oversee operations for 8-10 full‑service restaurant locations
• Drive sales growth, profitability, labor management, and overall operational performance
• Coach and develop General Managers and operational leadership teams
• Ensure execution of operational standards, guest experience initiatives, and day‑to‑day excellence
• Analyze P&L performance and identify opportunities to improve margins and efficiencies
• Partner cross‑functionally with leadership teams to support staffing, training, and operational initiatives
• Build a strong culture focused on accountability, development, retention, and guest satisfaction
• Lead within high‑volume restaurant environments while maintaining consistency and operational discipline

Qualifications

• Minimum 5+ years of multi‑unit leadership experience within casual dining and/or fine dining restaurant operations
• Current oversight of at least 7 restaurant locations required
• Must currently be in a multi‑unit leadership role
• Experience overseeing high‑volume restaurant operations required
• Strong financial acumen with experience managing labor, food cost, and P&L performance
• Demonstrated tenure and career stability required
• Quick service backgrounds will only be considered if paired with substantial casual dining and/or fine dining multi‑unit experience
• Strong leadership presence with the ability to develop high‑performing operational teams
• Candidates must currently reside within reasonable driving distance of the assigned territory

Compensation

Competitive base salary, bonus opportunity, and comprehensive benefits package.