Multi-Unit Operations Director | Profit, Brand & Talent

Miskiri Hospitality Group; Gaithersburg (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

Miskiri Hospitality Group is seeking a Director of Operations to oversee the strategic planning, financial health, and day-to-day operations for all restaurant locations. The DO leads senior management, enforces brand standards, and drives long-term profitability across the portfolio.

The role requires strong leadership, sharp cost controls, and the ability to travel between venues to ensure consistent service, SOP compliance, and guest satisfaction while coordinating with culinary, marketing,

Qualifications

• Minimum of 5 years of multi-unit restaurant management experience (Area Manager, District Manager, or DO).
• Advanced understanding of restaurant financial metrics, budgeting, and cost-accounting software.
• Proven ability to lead and develop remote management teams.
• Excellent verbal, written, and interpersonal communication skills.
• Willingness to travel up to 50-75% depending on region.
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred; equivalent executive-level experience accepted.

Responsibilities

• Review P&L statements across all locations to identify trends and opportunities.
• Establish annual budgets, revenue targets, and capex plans with leadership.
• Implement strict cost controls on prime costs including food, beverage, labor, and waste.
• Negotiate high-level supplier contracts for volume discounts.
• Ensure SOPs, recipe specs, and service protocols are consistently applied across venues.
• Enforce compliance with health codes, ABC regulations, labor laws, and safety standards.
• Monitor guest feedback and satisfaction scores to drive improvements.
• Coordinate with maintenance to keep facilities in top condition.
• Recruit, onboard, and mentor GMs and Executive Chefs.
• Develop internal talent through succession planning.
• Conduct quarterly and annual performance reviews.
• Foster a positive culture to reduce turnover.
• Collaborate with culinary to audit menu profitability and pricing.
• Support site expansion with planning for new openings.
• Partner with marketing to roll out local promotions and track ROI.

Skills

Multi-unit restaurant management

Financial acumen

Leadership

Communication

Travel

Education

Bachelor's degree in Business Administration or Hospitality Management

Job description

Miskiri Hospitality Group is seeking a Director of Operations to oversee the strategic planning, financial health, and day-to-day operations for all restaurant locations. The DO leads senior management, enforces brand standards, and drives long-term profitability across the portfolio.

The role requires strong leadership, sharp cost controls, and the ability to travel between venues to ensure consistent service, SOP compliance, and guest satisfaction while coordinating with culinary, marketing,