Strategic Digital Marketing Client Success Lead

OpenKrill; United States; Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid time off

Job summary

Encoura seeks a Digital Client Success Manager to guide a portfolio of digital marketing clients, drive strategy, and ensure successful campaign execution. You will coordinate cross-functional teams, monitor performance, and deliver actionable insights that improve enrollment and marketing outcomes.

The role emphasizes client retention, operational excellence, and long-term growth across the client portfolio, with collaboration across Sales, Creative, Data Operations, Tracking & Attribution,

Qualifications

• 5+ years of experience in digital marketing or related roles.
• Strong communication and relationship-building skills.
• Experience with multiple advertising platforms.
• Ability to explain technical concepts clearly to clients.
• Experience working with higher education preferred.

Responsibilities

• Lead day-to-day management of a portfolio of digital marketing clients and campaigns.
• Coordinate campaign execution across cross-functional teams to ensure on-time launches.
• Monitor pacing and KPIs and identify optimization opportunities.
• Provide actionable insights and recommendations to clients.
• Lead recurring client meetings and strategic planning discussions.

Skills

Digital marketing

Campaign management

Client success

Account management

Strategic marketing

Tools

Google Analytics

Google Tag Manager

Domo

Campaign reporting platforms

Job description

Encoura seeks a Digital Client Success Manager to guide a portfolio of digital marketing clients, drive strategy, and ensure successful campaign execution. You will coordinate cross-functional teams, monitor performance, and deliver actionable insights that improve enrollment and marketing outcomes.

The role emphasizes client retention, operational excellence, and long-term growth across the client portfolio, with collaboration across Sales, Creative, Data Operations, Tracking & Attribution,