Strategic Client Success Manager

eMed; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Short Term Disability

Long-Term Disability

Training & Development

Catered meals

Wellness Resources

Job summary

eMed is seeking a Client Success Manager to manage a portfolio of B2B clients in a high-touch, concierge-like role. You will ensure client satisfaction, retention, and growth by implementing programs, tracking performance, and delivering measurable outcomes that demonstrate eMed’s value as a strategic partner.

You will own onboarding, implementation, performance monitoring, and renewal support while coordinating with Clinical, Operations, Marketing and Product teams.

Qualifications

• Bachelor’s degree in business, health administration, or related field.
• 3–5 years of experience in account management or client success.
• Experience with CRM tools (Salesforce) and reporting.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients with high-touch service.
• Own onboarding, implementation, performance monitoring, expansion and renewal support.
• Act as a trusted advisor by understanding client goals and success metrics.
• Coordinate with Clinical, Operations, Marketing and Product teams for timely delivery.
• Identify and resolve client issues and provide strategic recommendations.
• Deliver regular dashboards and data-driven insights showing ROI and impact.
• Support leadership with planning, growth opportunities, and health metrics.
• Document all interactions in CRM and participate in QBRs and check-ins.

Skills

Communication

Relationship-building

Project management

Attention to detail

CRM experience

Education

Bachelor’s degree in Business or Health Admin

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

eMed is seeking a Client Success Manager to manage a portfolio of B2B clients in a high-touch, concierge-like role. You will ensure client satisfaction, retention, and growth by implementing programs, tracking performance, and delivering measurable outcomes that demonstrate eMed’s value as a strategic partner.

You will own onboarding, implementation, performance monitoring, and renewal support while coordinating with Clinical, Operations, Marketing and Product teams.