Director Marketing Strategy

New York Technology Partners; Seattle (WA); On-site; USD 180,000 - 240,000; Full time

Job summary

New York Technology Partners is seeking a Client Partner in Digital Transformation & Customer Success to lead strategic growth with enterprise clients, strengthen executive relationships, and expand digital transformation engagements. You will connect high-level business goals with actionable solutions while coordinating multidisciplinary teams to deliver meaningful results.

The ideal candidate brings consulting, agency, and business development experience with a strong understanding of digital

Qualifications

• Experience leading client relationships at senior executive levels.
• Experience in digital transformation, CX, marketing strategy, and enterprise tech.
• Ability to translate business challenges into commercially viable solutions.
• Proven track record of growing revenue and expanding engagements.
• Strong communication, presentation, and stakeholder management skills.
• Experience with Agile/Lean/Design Thinking delivery methods.

Responsibilities

• Strategic Account Leadership: Build and maintain trusted relationships with senior client stakeholders, including C-suite executives and leaders across marketing, digital, and customer experience functions.
• Consultative Business Development: Identify opportunities to expand existing client engagements by understanding business challenges, recommending relevant capabilities, and developing strategic solutions that address client priorities.
• Digital Transformation Advisory: Advise clients on customer experience strategy, digital marketing, e-commerce, customer engagement, and self-service solutions to support growth and operational improvement.
• Cross-Functional Collaboration: Partner with internal teams across strategy, creative, marketing, engineering, analytics, and product development to shape solutions and align delivery with client expectations.
• Engagement Oversight: Maintain accountability for the overall success of client engagements, ensuring teams remain aligned on business objectives, delivery expectations, and desired outcomes.
• Revenue and Pipeline Growth: Develop account growth strategies, identify new business opportunities, maintain a healthy pipeline, and contribute to revenue targets and broader commercial objectives.
• Executive Communications: Present strategic recommendations, business cases, and performance insights to senior stakeholders, translating complex digital initiatives into clear business value.
• Market and Industry Insight: Stay informed on evolving digital trends, customer expectations, marketing technologies, and emerging business opportunities to help clients remain competitive.
• Internal Knowledge Sharing: Collaborate with colleagues across service areas to share insights, identify opportunities for integrated solutions, and strengthen the organization's overall client offering.

Skills

Strategic account leadership

Consultative business development

Digital transformation

Customer experience strategy

Executive relationship management

Cross-functional collaboration

Marketing technology

Enterprise sales / pipeline management

Tools

CRM platforms

Analytics tools

Job description

Client Partner, Digital Transformation & Customer Success

About the Role

We are seeking an experienced client-facing leader to drive strategic growth, strengthen executive relationships, and expand digital transformation engagements across a portfolio of enterprise clients. This individual will serve as a trusted advisor to senior business and marketing leaders, helping organizations identify opportunities to improve customer experiences, modernize digital capabilities, and achieve measurable business outcomes.

The ideal candidate brings a combination of consulting, agency, and business development experience, with a strong understanding of digital strategy, customer experience, marketing technology, and commerce. This role requires someone who can connect high-level business objectives with actionable solutions while coordinating multidisciplinary teams to deliver meaningful results.

Key Responsibilities

• Strategic Account Leadership: Build and maintain trusted relationships with senior client stakeholders, including C-suite executives and leaders across marketing, digital, and customer experience functions.
• Consultative Business Development: Identify opportunities to expand existing client engagements by understanding business challenges, recommending relevant capabilities, and developing strategic solutions that address client priorities.
• Digital Transformation Advisory: Advise clients on customer experience strategy, digital marketing, e-commerce, customer engagement, and self-service solutions to support growth and operational improvement.
• Cross-Functional Collaboration: Partner with internal teams across strategy, creative, marketing, engineering, analytics, and product development to shape solutions and align delivery with client expectations.
• Engagement Oversight: Maintain accountability for the overall success of client engagements, ensuring teams remain aligned on business objectives, delivery expectations, and desired outcomes.
• Revenue and Pipeline Growth: Develop account growth strategies, identify new business opportunities, maintain a healthy pipeline, and contribute to revenue targets and broader commercial objectives.
• Executive Communications: Present strategic recommendations, business cases, and performance insights to senior stakeholders, translating complex digital initiatives into clear business value.
• Market and Industry Insight: Stay informed on evolving digital trends, customer expectations, marketing technologies, and emerging business opportunities to help clients remain competitive.
• Internal Knowledge Sharing: Collaborate with colleagues across service areas to share insights, identify opportunities for integrated solutions, and strengthen the organization's overall client offering.

Qualifications

• Experience in a digital agency, management consulting firm, or strategic advisory environment, with a background in client leadership and business growth.
• Strong understanding of digital transformation, customer experience, marketing strategy, and enterprise technology initiatives.
• Expertise in at least two of the following areas:
• Digital experience and design
• CRM, customer engagement, and direct digital marketing
• Customer experience strategy and service design
• Digital analytics, measurement, and insights
• E-commerce and digital commerce transformation
• Demonstrated ability to build relationships with senior executives, including CMOs, CDOs, CEOs, and other enterprise decision-makers.
• Experience identifying client needs, developing strategic recommendations, and translating business challenges into commercially viable solutions.
• Familiarity with marketing technology ecosystems, content management platforms, commerce solutions, and integrated digital campaign delivery.
• Strong commercial acumen, including experience with account planning, opportunity development, pipeline management, and revenue growth.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Ability to lead through influence and coordinate multidisciplinary teams in a complex, client-facing environment.
• Experience with business transformation methodologies, change management, and modern delivery approaches such as Agile, Lean, Six Sigma, or Design Thinking.

What Success Looks Like

• Strong, lasting relationships with key client decision-makers.
• Growth in existing accounts through expanded engagements and new service opportunities.
• Successful delivery of strategic initiatives that produce measurable business value.
• Consistent development of qualified opportunities and a healthy revenue pipeline.
• Effective collaboration across teams to deliver integrated, high-quality client solutions.
• Recognition as a trusted strategic partner who understands both client business priorities and the digital capabilities needed to address them.