Remote Senior Digital Customer Success Campaign Lead

Ladders; United States; Remote; USD 121,000 - 147,000; Full time

Benefits offered by this job

Health benefits

Generous PTO

Maternity & parental leave top-up

Retirement matching

RSU program

Volunteer days

Remote-first environment

Job summary

Our client, a leader in the Information Technology space, is seeking a Senior Digital Customer Success Campaign Manager. The role focuses on shaping scalable digital customer success programs that guide customers through key lifecycle stages and boost engagement.

You will design targeted campaigns using behavioral signals and performance data, partnering with cross-functional teams to optimize journeys and communications, delivering measurable program outcomes.

Qualifications

• 6+ years of experience in Digital Customer Success or related SaaS roles.
• Proven track record building lifecycle or digital success programs.
• Experience creating scalable campaigns rather than managing a book of business.
• Strong understanding of customer lifecycle stages and risk management.
• Ability to analyze customer signals and translate insights into actions.
• Excellent communication for diverse customer audiences.
• Hands-on experience with Gainsight, Salesforce, and Marketo.

Responsibilities

• Design and enhance digital customer success campaigns across lifecycle stages
• Create scalable customer journeys that help customers reach milestones
• Identify customer behaviors and friction points to inform program changes
• Translate insights into targeted campaigns guiding customer actions
• Draft and optimize customer communications, including emails and journeys
• Monitor program performance using key metrics
• Use A/B testing and analysis to refine campaign strategies

Skills

Digital Customer Success

SaaS experience

Lifecycle campaigns

Campaign scalability

Customer lifecycle knowledge

Communication

Gainsight Salesforce Marketo

Tools

Gainsight

Salesforce

Marketo

Job description

Our client, a leader in the Information Technology space, is seeking a Senior Digital Customer Success Campaign Manager. The role focuses on shaping scalable digital customer success programs that guide customers through key lifecycle stages and boost engagement.

You will design targeted campaigns using behavioral signals and performance data, partnering with cross-functional teams to optimize journeys and communications, delivering measurable program outcomes.