Strategic Client Success Leader

Transcarent; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

401(k) Plan

Flexible Time Off

Benefits package

Job summary

Transcarent is seeking a Manager, Client Success to own long-term client outcomes, drive retention and revenue growth, and expand solutions across a portfolio in a fast-paced, health-care focused environment. You will act as a trusted advisor, leveraging data-driven insights to influence strategic decisions and ensure strong client health.

You will lead cross-functional collaborations, develop value plans tied to KPIs, and partner with executives to forecast risks and opportunities while

Qualifications

• 10+ years in Account Executive, Client Success, or Strategic Account roles.
• Deep understanding of employer healthcare, PBMs, health plans, and digital health.
• Proven track record in renewals and revenue growth in large-market environments.
• Experience serving as trusted advisor to senior and C-suite stakeholders.
• Bachelor’s degree in Business or related field.

Responsibilities

• Drive client outcomes and value by aligning solutions to goals, KPIs, and ROI.
• Analyze KPIs, engagement trends, and ROI to inform strategic decisions.
• Develop client value plans and ongoing value storytelling for executives.
• Lead cross-functional governance and multi-threaded relationships across accounts.
• Manage renewal and expansion initiatives to grow long-term partnerships.
• Own adoption strategies across the product suite to maximize impact.
• Maintain rigorous CRM hygiene, risk tracking, and issue resolution.
• Provide strategic feedback to product, marketing, and operations teams.

Skills

Client Success

Account management

Strategic planning

Relationship building

Data-driven

Executive communication

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

Job description

Transcarent is seeking a Manager, Client Success to own long-term client outcomes, drive retention and revenue growth, and expand solutions across a portfolio in a fast-paced, health-care focused environment. You will act as a trusted advisor, leveraging data-driven insights to influence strategic decisions and ensure strong client health.

You will lead cross-functional collaborations, develop value plans tied to KPIs, and partner with executives to forecast risks and opportunities while