Experience Design Lead — Remote & AI Strategy

1000 Kyndryl, Inc.; Dallas (TX); Remote; USD 144,000 - 273,000; Full time

Job summary

Kyndryl is seeking an Associate Director of Experience Design for the US market, focused on leading design vision for complex client engagements and aligning design strategies with business goals. You will mentor teams, foster stakeholder collaboration, and advance responsible AI-driven design.

The role emphasizes human-centered methods, co-creation, research, prototyping, and strong storytelling. Remote work is supported with collaboration across enterprise and agency contexts.

Qualifications

• Human-centered design methods and mindset.
• Co-creation to align stakeholders through workshops.
• Storytelling to communicate clearly and compellingly.
• Design and conduct generative and evaluative user research.
• Prototype across context: low to high fidelity.
• Expertise in information design and visual communication.
• Ethical considerations in AI and data use.

Responsibilities

• Lead the overall design vision for complex client projects.
• Develop design strategies aligned with customer goals and broader tech/innovation strategy.
• Mentor and coach junior design team members.
• Build strong relationships with senior client stakeholders to align on design direction.
• Drive design thinking across the organization and advocate for AI integration in design processes.
• Shape organizational strategy for human/AI interaction and ethical guidelines.

Skills

Human-centered design

Co-creation

Storytelling

User research

Prototyping

Visual communication

AI and data ethics

10+ years experience

Deep industry vertical experience

Experience in enterprise and agency

IT infrastructure knowledge

Human behavior & change management

Data science / AI/ML background

Education

Bachelor’s Degree or equivalent portfolio

MDM, MDes, MFA, dMBA or equivalent

Job description

Kyndryl is seeking an Associate Director of Experience Design for the US market, focused on leading design vision for complex client engagements and aligning design strategies with business goals. You will mentor teams, foster stakeholder collaboration, and advance responsible AI-driven design.

The role emphasizes human-centered methods, co-creation, research, prototyping, and strong storytelling. Remote work is supported with collaboration across enterprise and agency contexts.