Strategic Dealer Account Specialist (Onsite Carmel)

Openlane; Carmel (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Employer-sponsored HSA contributions

Immediately vested 401K

Paid Vacation, Personal and Sick Time

Tuition Reimbursement for eligible程序

Job summary

OPENLANE is seeking a Major Dealer Account Specialist to service and elevate relationships with our major dealer accounts at our Carmel, IN headquarters. You will use your experience in account management to streamline processes, collaborate with team members, and analyze trends to mitigate risk.

The role requires 2-3 years in customer service or account management, strong organizational and communication skills, and experience with CRM tools.

Qualifications

• 2-3 years in customer service or account management.
• Detail-oriented with high accuracy and compliance.
• Experience with CRM tools.
• Familiarity with automotive/financial services industry concepts.
• Strong organizational, oral, and written communication skills.
• College degree or equivalent work experience.

Responsibilities

• Make funding determinations based on daily dealer account usage across multiple data points.
• Communicate to the dealer current account status and provide resolutions to any issues encountered.
• Possess authority to approve or deny floorings based on an accounts business model or when risk is identified.
• Analyze account trends and performance metrics.
• Effectively promote OPENLANE products and services to customers.
• Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.

Skills

Customer service

Account management

CRM tools

Attention to detail

Organizational skills

Communication skills

Education

College degree or equivalent work experience

Tools

CRM tools

Job description

OPENLANE is seeking a Major Dealer Account Specialist to service and elevate relationships with our major dealer accounts at our Carmel, IN headquarters. You will use your experience in account management to streamline processes, collaborate with team members, and analyze trends to mitigate risk.

The role requires 2-3 years in customer service or account management, strong organizational and communication skills, and experience with CRM tools.