Account Specialist

AFC Automotive Finance Corporation; Carmel (IN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Employer HSA contributions

401K with company match

Paid vacation, personal, and sick time

Maternity/paternity leave (US)

Disability and life insurance

Job summary

AFC Automotive Finance Corporation, headquartered in Carmel, Indiana, seeks a Major Dealer Account Specialist to service and elevate relationships with our major dealer accounts. The onsite role focuses on streamlining processes, collaborating with teammates, and analyzing trends to mitigate risk.

Ideal candidates have 2–3 years in customer service or account management, strong organizational skills, and familiarity with automotive/financial services.

Qualifications

• College degree or equivalent work experience.
• Experience in collections or debt recovery.
• Familiarity with concepts and processes in automotive/financial services industries.
• Experience using CRM tools.
• Strong organizational, clerical, oral and written language skills.

Responsibilities

• Make funding determinations based on daily dealer account usage across data points.
• Communicate current account status to dealers and provide resolutions to issues.
• Have authority to approve/deny floorings based on business model or identified risk.
• Analyze account trends to inform decisions and actions.
• Promote OPENLANE products and services to customers.

Skills

Customer service

Account management

Collections experience

CRM tools

Attention to detail

Organizational skills

Education

College degree or equivalent

Tools

CRM software

Job description

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC’s Core Values:

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.

Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We are seeking a Major Dealer Account Specialist with experience in customer service and account management. You will be part of the AFC team responsible for servicing and elevating relationships with our major dealer accounts. In this role, you will have the opportunity to utilize your experience in streamlining business processes, collaborating with team members, and analyzing trends and metrics to mitigate risk. The ideal candidate will have 2-3 years of experience in customer service or account management.

You Are:

• Detail-oriented. You will ensure the accuracy and compliance of floor planning through meticulous attention to detail.
• Adaptable. You can adjust to changing circumstances, customer issues, and dynamic environments.
• Organized. You will maintain a systematic approach to tasks, prioritize them effectively, and keep records to ensure efficiency and productivity.

You Will:

• Make funding determinations based on daily dealer account usage across multiple data points.
• Communicate to the dealer current account status and provide resolutions to any issues encountered.
• Possess authority to approve or deny floorings based on an accounts business model or when risk is identified.
• Analyze account trends.
• Effectively promote other OPENLANE businesses’ products and services to customers.
• Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.

Where you will work:

This will be an onsite position located at our Carmel, IN headquarters location.

Must Have’s:

• College degree or equivalent work experience
• Experience in a collections role/environment
• Familiarity with concepts, procedures, and processes typically used in the automotive and financial services industries
• Experience using Customer relationship management (CRM) tools
• Strong organizational, clerical, oral, and written language skills

Nice to Have’s:

• Experience handling vehicle titles
• Account management experience in the automotive industry

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

OPENLANE is an equal opportunity employer and a drug-free workplace.