Strategic Dealer Account Manager

AFC Automotive Finance Corporation; Carmel (IN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Employer HSA contributions

401K with company match

Paid vacation, personal, and sick time

Maternity/paternity leave (US)

Disability and life insurance

Job summary

AFC Automotive Finance Corporation, headquartered in Carmel, Indiana, seeks a Major Dealer Account Specialist to service and elevate relationships with our major dealer accounts. The onsite role focuses on streamlining processes, collaborating with teammates, and analyzing trends to mitigate risk.

Ideal candidates have 2–3 years in customer service or account management, strong organizational skills, and familiarity with automotive/financial services.

Qualifications

• College degree or equivalent work experience.
• Experience in collections or debt recovery.
• Familiarity with concepts and processes in automotive/financial services industries.
• Experience using CRM tools.
• Strong organizational, clerical, oral and written language skills.

Responsibilities

• Make funding determinations based on daily dealer account usage across data points.
• Communicate current account status to dealers and provide resolutions to issues.
• Have authority to approve/deny floorings based on business model or identified risk.
• Analyze account trends to inform decisions and actions.
• Promote OPENLANE products and services to customers.

Skills

Customer service

Account management

Collections experience

CRM tools

Attention to detail

Organizational skills

Education

College degree or equivalent

Tools

CRM software

Job description

AFC Automotive Finance Corporation, headquartered in Carmel, Indiana, seeks a Major Dealer Account Specialist to service and elevate relationships with our major dealer accounts. The onsite role focuses on streamlining processes, collaborating with teammates, and analyzing trends to mitigate risk.

Ideal candidates have 2–3 years in customer service or account management, strong organizational skills, and familiarity with automotive/financial services.