Strategic Data & AI Customer Success Manager

Veeam Software, Inc.; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Paid time off

Parental leave

Medical plan

Pension plan

Meal allowance

MultiSport card

Therapy sessions

Learning & development

Résumé du poste

Veeam is the Data and AI Trust Company, helping organizations secure and strengthen their data and AI. The Senior Customer-Facing Engineer will configure accounts, tailor backup policies, and drive adoption of the Veeam Data Platform across 5-50 Enterprise accounts with significant ARR.

They will lead protection plans, run recovery simulations, and deliver quarterly resilience reports while engaging CISO/CIO stakeholders and collaborating on campaigns to expand adoption and renewals.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced English and German.
• Hands-on expertise in operating systems, virtualization, storage, scripting and automation, cloud platforms, and DR/R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations.
• VMCE certification required (may be completed post-hire).
• Ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement with CISO and CIO stakeholders.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

Responsabilités

• Configure customer accounts, customize backup policies and storage, onboard stakeholders, demonstrate admin portals.
• Identify migration opportunities, analyze usage, conduct success planning and strategy sessions.
• Build protection plans and recommend products and architectures across the Veeam Data Platform.
• Run recovery simulations and deliver quarterly resilience reports.
• Monitor signals to detect churn risk and support renewal strategy with insights.
• Engage CISO/CIO with risk, status, and roadmap updates; support executive discussions.
• Collaborate on marketing-informed campaigns to drive adoption and expansion.
• Own technical success plan and adoption roadmap; influence pricing and renewal terms.

Connaissances

Data backup & recovery

English proficiency

German proficiency

OS & virtualization

DR/Resilience design

Scripting & automation

Cloud platforms

Stakeholder management

Executive communication

Formation

VMCE certification

Outils

VMware

AWS

Microsoft Azure

Azure Solutions Architect Expert

Description du poste

Veeam is the Data and AI Trust Company, helping organizations secure and strengthen their data and AI. The Senior Customer-Facing Engineer will configure accounts, tailor backup policies, and drive adoption of the Veeam Data Platform across 5-50 Enterprise accounts with significant ARR.

They will lead protection plans, run recovery simulations, and deliver quarterly resilience reports while engaging CISO/CIO stakeholders and collaborating on campaigns to expand adoption and renewals.