Senior Manager, Customer Success Engineering

Veeam; Seattle (WA); Remote; USD 150,000 - 210,000; Full time

Job summary

Veeam is seeking a Senior Manager, Customer Success Engineering to lead a team of Customer Success Engineers responsible for driving measurable outcomes across the Veeam Data Platform. The role balances strategic planning with hands-on leadership to ensure customers realize value, improve resilience, expand adoption, and reduce renewal risk.

You will collaborate across Sales, Renewals, Product, Support, and Professional Services.

Qualifications

• Proven experience leading customer-success or similar teams.
• Strong understanding of enterprise IT and data resilience.
• Excellent stakeholder management and executive communication.
• Ability to translate business objectives into technical outcomes.

Responsibilities

• Lead and develop a team of Customer Success Engineers.
• Set expectations, standards, and rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation.
• Drive scalable technical capability across platforms, including Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation.
• Establish and improve standards for customer success plans, adoption roadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication.
• Ensure Customer Success Engineers translate customer business objectives into co-signed, measurable success plans with time-bound value milestones.

Skills

Leadership

Customer engagement

Team management

Enterprise IT

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the role

The Senior Manager, Customer Success Engineering leads a team of Customer Success Engineers responsible for driving measurable customer outcomes acrossVeeamData Platform. This role balances strategic planning with hands‑on execution leadership, ensuring customers realize value,improveresilience, expand adoption, andreducerenewal risk.

This leader is accountable for building scalable customer success engineering practices across onboarding, adoption, technical success planning, resilience maturity, executive engagement, and renewal readiness. The Senior Manager serves as a coach, operational leader, customer escalation point, and cross‑functional partnertoSales, Renewals, Product, Support, Professional Services, and Technical Account Management.

The ideal candidate is a proven technical people leader with strong customer engagement skills, deep understanding of enterprise IT and data resilience, and the ability to translate customer businessobjectivesinto measurable technical outcomes.

Whatyou’lldo

• Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes.

• Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation.

• Drive scalable technical capability across the team, includingexpertisein Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation.

• Establish and improve standards for customer success plans,adoptionroadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication.

• Ensure Customer Success Engineers translate customer businessobjectivesinto co-signed, measurable success plans with time-bound value milestones.