Strategic Cybersecurity Account Manager — Hybrid & Growth

Netcraft; Lehi (UT); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Hybrid working options

401(k) Safe Harbor Plan with employer

Comprehensive private health cover

Job summary

Netcraft is seeking a Senior Account Manager to own a portfolio of United States accounts, driving renewals, identifying expansion opportunities, and becoming a trusted advisor to stakeholders at all levels.

You will manage a diverse customer base, leverage automation for efficiency, and collaborate across teams to deliver high-touch engagement where it matters most. This role emphasizes relationship-building and strategic guidance in a cybersecurity context.

Qualifications

• Proven success managing a commercial book of business with responsibility for retention, renewals, and revenue growth.
• Strong achievement against renewal targets (92%+) with expansion opportunities.
• Excellent written, verbal, analytical, and presentation skills for technical and executive audiences.
• Experience building trusted relationships across customer lifecycle.
• Experience managing a large portfolio with CRM/tools to operate efficiently at scale.
• Two+ years of managing a commercial book with renewal/expansion outcomes.

Responsibilities

• Manage a book of corporate and SMB customers across multiple industries, tailoring engagement by account value.
• Leverage automation and efficient processes to manage a large book while delivering high-touch engagement where needed.
• Act as the long-term relationship manager, driving retention, renewals, and expansion.
• Meet with customers in person and remotely across technical, operational, and executive stakeholders.
• Translate customer requirements into internal priorities for service improvements and product enhancements.
• Identify opportunities to expand Netcraft's services based on customer business and cybersecurity landscape.
• Present service performance results and respond to questions with confidence.
• Provide customers with insights into the cybercrime threat landscape as it applies to their business.
• Own renewal and upsell processes, coordinating cross-functionally for successful execution.
• Adhere to Netcraft's hybrid policy with in-office Tuesday-Thursday attendance.

Skills

Renewals & revenue growth

Relationship management

Executive stakeholder communication

CRM proficiency

Cross-functional collaboration

Interest in cybersecurity/SaaS

Tools

CRM

Job description

Netcraft is seeking a Senior Account Manager to own a portfolio of United States accounts, driving renewals, identifying expansion opportunities, and becoming a trusted advisor to stakeholders at all levels.

You will manage a diverse customer base, leverage automation for efficiency, and collaborate across teams to deliver high-touch engagement where it matters most. This role emphasizes relationship-building and strategic guidance in a cybersecurity context.