Hybrid Strategic Account Manager: Retention & Growth

CSC; Tallahassee (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid or remote work schedules

Bonuses or commission plans

Job summary

CSC is seeking a Client Relationship Manager (Strategic Account Manager) to protect and grow revenue within strategic accounts. This hybrid role involves outbound engagement, risk identification, and must deliver strategic collaboration with Sales, Service, Product, and back-office teams across multiple major markets including Wilmington, DE; Tallahassee, FL; and New York, NY.

You will own retention targets, identify expansion opportunities, and act as a trusted advisor aligning CSC solutions

Qualifications

• 3–5+ years in Account Management, Client Success, or Relationship Management.
• Proven track record of retaining and growing enterprise accounts.
• Experience in proactive outbound engagement models.
• Strong product understanding and ability to identify revenue opportunities.
• Excellent communication and executive presence.
• Ability to manage complex client relationships and competing priorities.
• Experience working with CRM tools (e.g., Salesforce).

Responsibilities

• Retain revenue and mitigate risk across assigned accounts.
• Develop outbound engagement plans and account strategies.
• Collaborate with Sales, Service, Product and Backend teams.
• Identify cross-sell and upsell opportunities within accounts.
• Monitor client activity and respond to M&A signals and trends.

Skills

Account Management

Executive Presence

Outbound Engagement

Communication

Tools

Salesforce

Job description

CSC is seeking a Client Relationship Manager (Strategic Account Manager) to protect and grow revenue within strategic accounts. This hybrid role involves outbound engagement, risk identification, and must deliver strategic collaboration with Sales, Service, Product, and back-office teams across multiple major markets including Wilmington, DE; Tallahassee, FL; and New York, NY.

You will own retention targets, identify expansion opportunities, and act as a trusted advisor aligning CSC solutions