Strategic Account Manager, Growth & Renewals

Human Security, Inc.; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Human Security, Inc. is seeking an experienced Account Manager to own and grow a portfolio of customers and partners in the ad tech space. You will ensure customer experience, adoption, retention, renewals, and expansion while serving as a trusted advisor to key stakeholders.

You will translate customer needs into actionable internal plans, lead strategic reviews, and collaborate with cross-functional teams to deliver strong outcomes and maintain a healthy pipeline.

Qualifications

• 8+ years of experience in account management, partner development, or related commercial role.
• Experience in ad tech, media, or digital advertising ecosystem.

Responsibilities

• Build and maintain relationships with customer stakeholders and decision-makers.
• Drive product adoption by sharing product knowledge and best practices.
• Develop account strategies and actionable plans.
• Identify and execute upsell and cross-sell strategies.
• Lead renewal planning and coordinate internal resources for renewals.
• Analyze account health and portfolio trends to identify growth and risks.
• Lead customer-facing business reviews and strategic planning sessions.
• Collaborate with Product, Marketing, Finance, and Customer Success to resolve issues and drive outcomes.

Skills

Account Management

Ad Tech / Digital Advertising

Strategic Planning

Upselling & Cross-selling

Executive Communication

Data-driven decision making

Education

Bachelor's degree

Tools

Salesforce

Job description

Human Security, Inc. is seeking an experienced Account Manager to own and grow a portfolio of customers and partners in the ad tech space. You will ensure customer experience, adoption, retention, renewals, and expansion while serving as a trusted advisor to key stakeholders.

You will translate customer needs into actionable internal plans, lead strategic reviews, and collaborate with cross-functional teams to deliver strong outcomes and maintain a healthy pipeline.