Strategic CXM Account Manager — Growth & Retention

PureCars Technologies, LLC; United States; In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401(k) Retirement Savings Plan

Paid Time Off

Fitness Reimbursement Plan

Health Savings Accounts

Life Insurance

Disability

Descrizione del lavoro

AutoAlert is seeking a CXM Account Manager to proactively manage a portfolio of dealership partners, driving adoption, retention, and growth across AutoAlert platforms. You will engage dealer leadership and end users, coordinate training, review ROI, and escalate issues as needed to ensure client success.

Ideal candidates possess 5+ years in automotive account management or customer success, strong CRM skills, and ability to travel as required. This is a full-time role in the United States.

Competenze

• Demonstrated ability to build trusted dealer relationships with executive and frontline stakeholders.
• Strong consultative communication skills to influence action and hold customers accountable.
• Experience with CRM systems and tracking account performance.

Mansioni

• Serve as primary post-launch contact for dealership partners, driving adoption and ROI.
• Manage retention through proactive outreach, business reviews, and consultative support.
• Collaborate with dealership leaders to improve adoption, execution, and account health.
• Coordinate training and escalation to ensure timely resolution and growth opportunities.

Conoscenze

Dealer relationships

Consultative communication

CRM proficiency

Relationship management

Executive communication

Forecasting

Formazione

Bachelor's degree or equivalent

Strumenti

Salesforce

Webex

Microsoft Office

Descrizione del lavoro

AutoAlert is seeking a CXM Account Manager to proactively manage a portfolio of dealership partners, driving adoption, retention, and growth across AutoAlert platforms. You will engage dealer leadership and end users, coordinate training, review ROI, and escalate issues as needed to ensure client success.

Ideal candidates possess 5+ years in automotive account management or customer success, strong CRM skills, and ability to travel as required. This is a full-time role in the United States.