CXM Account Manager

PureCars Technologies, LLC; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Savings Plan

Paid Time Off

Fitness Reimbursement Plan

Health Savings Accounts

Life Insurance

Disability

Job summary

AutoAlert is seeking a CXM Account Manager to proactively manage a portfolio of dealership partners, driving adoption, retention, and growth across AutoAlert platforms. You will engage dealer leadership and end users, coordinate training, review ROI, and escalate issues as needed to ensure client success.

Ideal candidates possess 5+ years in automotive account management or customer success, strong CRM skills, and ability to travel as required. This is a full-time role in the United States.

Qualifications

• Demonstrated ability to build trusted dealer relationships with executive and frontline stakeholders.
• Strong consultative communication skills to influence action and hold customers accountable.
• Experience with CRM systems and tracking account performance.

Responsibilities

• Serve as primary post-launch contact for dealership partners, driving adoption and ROI.
• Manage retention through proactive outreach, business reviews, and consultative support.
• Collaborate with dealership leaders to improve adoption, execution, and account health.
• Coordinate training and escalation to ensure timely resolution and growth opportunities.

Skills

Dealer relationships

Consultative communication

CRM proficiency

Relationship management

Executive communication

Forecasting

Education

Bachelor's degree or equivalent

Tools

Salesforce

Webex

Microsoft Office

Job description

Company Overview
AutoAlert is the automotive industry's leading data-mining and lead generation platform helping
dealerships identify high-quality leads, increase volume of retail trade-ins, and improve customer
retention. Founded in 2002, AutoAlert provides the automotive industry with innovative software, direct
marketing, and training solutions.

CXM Account Manager
Job Summary and Responsibilities:
AutoAlert's CXM Account Manager is responsible for the proactive management, retention, and growth ofan assigned portfolio of dealership partners. This role serves as the primary post-launch point of contactor dealer leadership and end users, driving adoption, utilization, and accountability across AutoAlertplatforms. Responsibilities include consultative dealer engagement, training coordination, ROI review, in-store and virtual relationship management, issue escalation, and identification of growth opportunities.The CXM Account Manager must be comfortable operating independently, communicating with all levelsof dealership leadership, and balancing strategic account planning with day-to-day customer support.

Essential Duties and Responsibilities
Core duties and responsibilities include the following. Other duties may be assigned.

• Assume lead point of contact for assigned dealerships once the dealership has launched.
• Build and maintain strong relationships across key dealership stakeholders including Dealer Principal,
  General Manager, BDC Manager, General Sales Manager, Service Director, and additional
  department leaders.
• Manage dealership retention through proactive outreach, regular business reviews, and consultative
  support.
• Monitor dealership metrics, utilization, and ROI reporting and present actionable recommendations todealer leadership.
• Consult and strategize with client leadership on a regular cadence to improve adoption, execution,
  and overall account health.
• Enhance dealership knowledge and usage of AutoAlert programs through in-store visits, Webex
  sessions, training coordination, and proactive follow-up.
• Hold dealerships accountable for agreed-upon action items, utilization goals, and training completion.
• Ensure plans for AutoAlert training within dealerships are completed and accounts are properly
  maintained.
• Provide best practices, workflow recommendations, and troubleshooting suggestions to improve storeperformance and product adoption.
• Guide customers to the appropriate training resources and internal support teams when needed whilemaintaining ownership of the relationship.
• Ensure monthly collaboration with dealership leaders to confirm portal accuracy, campaign alignment,and affiliated direct mail needs where applicable.
• Act as liaison within the territory to internal sales, support, training, product, and accounting teams to
  ensure successful client outcomes.
• Identify organic referral and expansion opportunities within the account base and communicate them
  to the appropriate internal partners.
• Assist the Accounting team with billing inquiries, invoicing questions, credits, holds, and accounts
  receivable follow-up as needed.
• Complete all relevant administrative work, reporting, DCRs, and Salesforce documentation required
  by AutoAlert policies and procedures.
• Travel as necessary to maintain dealership presence and support strategic account needs.

Knowledge/Skill Requirements

• Demonstrated ability to build trusted dealer relationships and communicate effectively with executive
  and frontline stakeholders.
• Strong consultative communication skills with the ability to influence action and hold customers
  accountable.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple priorities across a book of business.
• Demonstrated ability to analyze account performance, identify risk, and recommend solutions.
• Ability to use discretion, exercise good judgement, and maintain strict confidentiality.
• Proficient with CRM platforms, account documentation, and standard desktop applications including
  Excel, Word, PowerPoint, and web-based meeting tools.
• Strong customer-facing soft skills and ability to navigate sensitive dealer conversations with
  professionalism and tact.
• Knowledge of automotive retail operations, dealership workflows, and customer lifecycle
  management.

Minimal Qualifications Education and/or Experience

• 5+ years of automotive, account management, customer success, dealership operations, or related
  client-facing experience preferred.
• Automotive dealership experience strongly preferred.
• Prior experience in account management, customer retention, training, or dealership relationship
  management preferred.
• Experience with CRM systems, lead management workflows, and dealership process improvement
  preferred.
• Bachelor's degree preferred or equivalent relevant experience.
• Ability to travel up to 50% of the time based on territory and business needs.

Benefits Offered:

• Competitive Compensation Package
• Medical
• Dental
• Vision
• Health Savings Accounts
• Life Insurance
• Disability
• Paid Time Off
• 401(k) Retirement Savings Plan
• Fitness Reimbursement Plan

Please note this job description is not designed to cover all duties and responsibilities of the employee to
effectively do their job. Eligibility requirements apply to all benefit plans. AutoAlert reserves the right to
alter all benefit offerings at will. AutoAlert is an Equal Employment Opportunity/Affirmative Action
employer.