Strategic Account Manager — Growth & Retention

CarGurus Early Careers; Boston (MA); Hybrid; USD 72,000 - 90,000; Full time

Benefits offered by this job

Daily free lunch

New car discount

Wellness/fitness apps

Commuting cost coverage

Equity for all employees

Job summary

CarGurus in Boston is seeking an Account Manager to lead success, retention, and growth within a book of dealer partners. You will be the primary contact for dealers, coordinating with Account Executives to drive product upsells, renewals, and service value.

The role emphasizes relationship-building, consultative guidance, and data-driven insights to protect against churn and expand usage of CarGurus solutions. A hybrid work model and strong salary package are offered.

Qualifications

• 1–3 years of experience in Account Management, Customer Success, or Client Services, ideally supporting complex or strategic accounts.
• Proven ability to drive retention and growth through strong relationship-building, consultative guidance, and insight-driven engagement.
• Excellent communication skills, with comfort presenting data and recommendations to stakeholders at all levels.
• Strategic problem-solving skills with the ability to analyze data, spot trends, and develop action plans.
• Strong time management and organizational skills to balance a large, dynamic book of business.
• Adaptability and resilience in a fast-moving, evolving business environment.
• Experience working cross-functionally with sales, support, product, and technical teams.
• Proficiency in Google Workspace and/or Microsoft Office; CRM experience (e.g., Salesforce) a plus.

Responsibilities

• Partner with Account Executives to support the shared book of business.
• Become a subject matter authority on CarGurus products (Listings Packages & Digital Suite).
• Complete post-sale onboarding for new dealerships and dealership personnel.
• Be data-driven in quantifying the value of our service to dealers and identify growth opportunities.
• Educate dealers on maximizing value through tools, reports, and best practices.
• Collaborate with customers to resolve technical, billing, and content issues when needed.
• Foster cross-departmental collaboration to convey issues and insights.
• Develop relationships with dealership decision-makers and staff to expand influence.

Skills

Relationship-building

Retention & growth

Communication

Data interpretation

Cross-functional collaboration

Adaptability

Time management

Strategic thinking

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

CarGurus in Boston is seeking an Account Manager to lead success, retention, and growth within a book of dealer partners. You will be the primary contact for dealers, coordinating with Account Executives to drive product upsells, renewals, and service value.

The role emphasizes relationship-building, consultative guidance, and data-driven insights to protect against churn and expand usage of CarGurus solutions. A hybrid work model and strong salary package are offered.