Automotive Account Manager — Growth & Retention

Lyft; San Francisco (CA); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) with company match

Paid time off

Paid parental leave

Commuter benefits

Company credits & Pink membership

Job summary

United States Digital Space LLC in San Francisco is seeking an Account Manager, Automotive, to help dealership customers maximize value from the company platform after the sale. You will own a book of dealer accounts, nurture relationships across multiple decision makers, and drive retention and expansion.

The role requires 2+ years in B2B account management or customer success, proficiency with Salesforce, AI tools, and Tableau, and willingness to travel up to 20%.

Qualifications

• 2+ years of B2B account management, customer success, or renewals experience carrying a retention or growth number.

Responsibilities

• Own a book of existing dealership accounts, with responsibility for retention, adoption, and revenue growth.
• Build and manage an expansion pipeline within your accounts by developing trusted client relationships from first renewal conversation to signed expansion.
• Accurately forecast, track, and manage revenue, renewals, and churn risk with multiple systems and tools (Salesforce, Claude, Gemini, Outreach, Google Suite, Mode, and Tableau)
• Achieve quarterly retention and net revenue growth targets
• Running quarterly business reviews, monitoring account usage and health data, and re-engaging dormant users and rooftops
• Be the primary point of contact and build relationships with multiple decision makers across the dealership and dealer group
• Establish collaborative relationships with the company Business customers and demonstrate the company value to client-focused initiatives
• Facilitate training, account review, customer engagement, and customer success criteria
• Liaise with internal stakeholders, including Operations, Support, and Product, to resolve client issues and drive the effectiveness of account initiatives
• Represent the company at marketing and trade show events
• Travel up to 20% of the time for meetings and visits to client locations
• Reports directly to the Manager of Automotive Sales

Skills

Account management

CRM

Customer success

Renewals

Tools

Salesforce

AI tooling

Tableau

Google Suite

Job description

United States Digital Space LLC in San Francisco is seeking an Account Manager, Automotive, to help dealership customers maximize value from the company platform after the sale. You will own a book of dealer accounts, nurture relationships across multiple decision makers, and drive retention and expansion.

The role requires 2+ years in B2B account management or customer success, proficiency with Salesforce, AI tools, and Tableau, and willingness to travel up to 20%.