Strategic CX Account Manager: Growth, Retention & Insights

Veolia; Norcross (GA); Presencial; USD 65.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan

Descripción de la vacante

Veolia seeks a Customer Experience Account Manager (CXAM) to partner with the sales team and proactively manage designated territory accounts within North America. You will help deliver best-in-class service, foster long-term partnerships, reduce churn, and drive growth through data-driven insights.

In this role you’ll own customer relationships, monitor account performance, collaborate cross-functionally, and provide strategic reporting. Travel up to 30% is required.

Formación

• Bachelor’s degree in business, Environmental Sciences, Marketing, or related field.
• 3 years in customer service or account management (5 years with high school diploma).
• Strong communication, analytical, and organizational skills.
• Proficiency in CRM Microsoft Office Suite.
• Willingness to travel up to 30%.

Responsabilidades

• Serve as the primary relationship owner for assigned territory accounts.
• Engage with customer to understand their needs/preferences and ensure we deliver accordingly as an organization.
• Manage account performance against territory quota and roster metrics.
• Conduct regular customer business reviews and present strategic insights cross-functionally.
• Proactively reduce churn and identify opportunities to expand service offerings.
• Quote accounts using the existing price book and strategic account approach.
• Monitor account health through analytics and proactive engagement.
• Lead team huddles and meetings as requested. Perform other related tasks as assigned.

Conocimientos

Customer service

Account management

Data analysis

Communication

Organizational skills

CRM familiarity

Educación

Bachelor's degree in business, Environmental Sciences, Marketing, or related field

Herramientas

Salesforce.com

Microsoft Office

Descripción del empleo

Veolia seeks a Customer Experience Account Manager (CXAM) to partner with the sales team and proactively manage designated territory accounts within North America. You will help deliver best-in-class service, foster long-term partnerships, reduce churn, and drive growth through data-driven insights.

In this role you’ll own customer relationships, monitor account performance, collaborate cross-functionally, and provide strategic reporting. Travel up to 30% is required.